Ball of Ages

I had been playing for about three weeks, had over 1m power, and was looking forward to unlocking my level 14 chest, but then I logged in and all of my progress had been wiped for no reason, with seemingly no way to recover my lost progress. Looking at the reviews, this seems to be a pretty common problem.

I wish I could give 0 stars. I have tried reaching out to the developer and have not gotten any answers. My issues are that after having 60 hours in this game I am still stuck in bronze with 20.7M power and start at 0 trophies while the bot accounts start with 50 and the top bot account only has a power of 1.19M while I still have to fight people at my power level. On top of that the upgrade for fasted chest open doesn't work. There is more I could go on about but I only get to type so much.

I tried to buy the weapon deal that it gives the option for at the beginning of the game for about $2, but it failed twice and still took my money both times. I've reached out almost a week ago and have heard nothing since.