
Barry L
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Unreliable and infuriating. The app is relatively simple, but it is always a fingers-crossed operation launching it, as you don't know whether you'll be able to connect. Insult to injury: I've not been able to log in for the past few days (no explanation, just a big red "X") so I'm getting into a cold vehicle each morning, and yet the app has just pushed an ad into my notifications. This is going to be my last Renault. EDITED: typo
4 people found this review helpful
RENAULT SAS
September 18, 2026
We appreciate your review and we're sorry if the App is not working as expected. Please contact your Customer Services team for assistance. Thanks. My Renault Team.

Guy Rintoul
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App didn't work when I first tried to set it up. Working now but wasn't a great first impression. (Edit: Changing from 2 stars to 1 because it stopped working again. And then my new car was delivered and it's still not working. Just does not work at all - keeps logging out, throws up errors constantly, absolutely unusable. Appalling. So incredibly disappointed- this is meant to be a connected car and it doesn't work AT ALL)
4 people found this review helpful
RENAULT SAS
September 11, 2026
We appreciate your review and we're sorry if the App is not working as expected. Please contact your Customer Services team for assistance. Thanks. My Renault Team.

Fiona W
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Pretty terrible. 1. Renault interface no longer works with Ohne, so you have to manually set charge level (this worked fine for months, but no longer does. 2. App ceased to give charge readings so on a long journey, you'll be in the service station trying to guess when your car is charged enough. 3. It will no longer let me log in. Big red cross ❌️ on screen, error message and 'try again later' (I did - later was no better). Should be possible to give zero stars; I begrudge giving it 1.
4 people found this review helpful
RENAULT SAS
September 23, 2026
We appreciate your review and we're sorry if the App is not working as expected. Please contact your Customer Services team for assistance. Thanks. My Renault Team.