
Reliable Illusion
Great app! Its so simple. The last motion sensor pic that's triggered displays right when the app is opened so there's basically a report without clicking through, signing up for emails or having to pay for cloud service. Plus SD card storage and viewing is easily accessible if the need to view more thorough footage arises. And plenty of options for controlling the cam from the current view while watching what's happening at the time.
5 people found this review helpful

Naël Jngn
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Have ordered items in sales on the app June 30th. Some received mid July while the rest promised by end of July, then mid August. Sept 2nd, most of it still missing, it's supposed to be for October. Contacted several times, each time "Sorry blablabla" Yet, no mail about delays or anything, no product delivered but the **exact same product** in promotion on the app and available on Amazon. It really feels like a scam.
8 people found this review helpful
SWITCHBOT INC
September 21, 2026
Thank you for your support. We will continue to improve and optimize the products and services. Please feel free to email us, Customer Service Email: support@switch-bot.com, and we will resolve them for you as soon as possible.

Greg Shaw
Customer service is horrible. My lock is constantly unlocking itself, jamming for over two weeks. I've been going back and forth with customer service and getting the run around. I had issues with the lock before it took a week to two weeks to get things resolved. Now they're like, well, give us a little more time. We'll figure out well for the safety of your home. Don't trust this brand on top of their customer service is horrible
8 people found this review helpful