Octopus Energy

I really don't like the latest update. Although including the daily standing charge in each days usage is not a bad thing, now it's really difficult to see the daily breakdown- it's all under my finger tip! If I adjust my finger to be able to see the breakdown then I can't see the date. Before you added all this extra info, a simple tap revealed the usage and the date.

Does the basic things well such as showing your daily usage and costs. But fails when asked to do anything. Although I signed up to their 12 month payment plan and the app confirmed I had, my next bill showed I was on the basic plan. Also although it says you can request a refund of your credit balance online, you actually cannot do this unless your account is 'billed up to date' whatever that means.

The app itself is decent, but the customer support is terrible, which alone makes me want to switch providers. When I submit a support request through the app, they might not respond at all or take a week to respond. Even then, they almost always respond with the same standard questions and then disappear again. My experience with Octupus was negative.